We get it - things don’t always go as planned. Whatever the reason you may need to return your product - a size mismatch or just it doesn’t feel right to you - our return and refund policy exists to help acknowledge that - no jargon, just straightforwardness.
A Quick Note About Eligibility
We accept returns on products that are:
We will analyze every return to ensure the returned product hasn’t been used or otherwise changed in any way. If it passes our quality check then we will issue you a refund.
How to Make a Return
To initiate a return simply send us an email at info@fecult.com within 7 days of receiving your order number and a short note with your name (order number) and reason for return - once the return has been authorized, we will indicate how to proceed.
Refunds
We will only process refunds via bank transfer and only after we have received and approved the return product. Refunds may take up to 7 business days from the day the return has been authorized. Refunds will be issued to the same person who
Payment Information
We offer Cash on Delivery (COD) for all orders made on our web store, but no cash refunds will be issued - only bank transfers.
Damaged or Incorrect Item
If your item arrived damaged or if you have received a different item than what you ordered, please let us know within 48 hours of delivery. We will do our ultimate to resolve the issue quickly and fairly.
Your Data & PDPL
All personal information you provide while making a return or refund is in accordance with the United Arab Emirates Personal Data Protection Law (PDPL). Your personal data is used only for the purposes of resolving your matter and processing your refund, that's it.
Any questions? You can write to us at info@fecult.com. We want to make your experience right, no script, just a straight forward process.